Frequently asked questions (FAQs)

The flydubai check-in opens 3 hours before any scheduled departure.

Boarding gates close 20 minutes before flight departure. If you arrive late, you will not be accepted onto the flight, your baggage will be offloaded and we won't offer a refund.

flydubai operates flights from Terminal 2 with select flights from Terminal 3 of Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). The airport name and terminal number is clearly mentioned in your booking confirmation.

If you've purchased a 'Lite' or 'Value' fare in Economy Class and you don't make your flight ('no show'), you'll no longer be able to obtain a refund.

If you've purchased a 'Flex' or 'Business' fare, you can rebook your flight within 96 hours of your original flight departure time. In such case, you will be charged any difference in the fare. Please note, if you are unable to rebook your flight within the specified time, your booking will be void and you will not be entitled to any refund.

To rebook your flight, please contact our customer support team by phone or email.

You can also visit the nearest flydubai travel shop. For more information, please read about our fare types and conditions of carriage.

If you're denied boarding on a flight for which you have a valid booking confirmation, you'll be entitled to travel on the next available flydubai flight. You'll also get refreshments and a flydubai voucher refunding the total amount of your booking. This does not apply if we refuse to carry you for reasons permitted by our Conditions of Carriage.

An OK to Board approval from flydubai is mandatory for India and Pakistan citizens travelling from the below cities:

Indian citizens: flying from Delhi. The approval is required only if you have a paper visa or an electronic visa with the below conditions:

• Tourist or Visit visa: OK to Board required in case of ECR passports only.
• Employment visa: OK to Board required irrespective of ECR or ECNR passports.
• Stamped visa: OK to Board not required.

Pakistani citizens: flying from Faisalabad, Karachi, Multan, Quetta or Sialkot.

• The approval is required only if you have a paper visa or an electronic visa.
• If the visa is stamped on your passport, you do not require OK to Board.

Approval for OK to Board

When you've paid for your booking, you can contact a local flydubai office or one of the flydubai travel shops in UAE, India or Pakistan (depending on where your visa is being processed) for the approval. Nominal charges will apply. Operating hours for flydubai local offices may vary.

Please note: your departure and return flight must be booked with flydubai. Please make sure to submit your original visa, passport copy, and booking receipt. It is your responsibility to obtain the approval prior to your departure. If you arrive at the airport without an OK to Board approval, you will not be allowed to check in and board your flight. flydubai will not be responsible for any losses you may incur as a result, including providing any refund of any amounts paid.

You can fly with flydubai as normal up to the end of your 28^th week of pregnancy. If you decide to fly after the 28^th week of pregnancy, you'll need to provide a medical certificate from your doctor or midwife.

Please check our Flying while pregnant page for more information.

You can travel with a new born child (infant) once they are 7 days old. Whether you're travelling with flydubai or Emirates, the age regulation is the same.

No. We can’t carry a child under 12 years of age (on the date the relevant flight commences) unless that child is accompanied by a parent or guardian who is at least 16 years of age.

Adult passenger must be at least 16 years old or over to accompany a child or an infant and take full responsibility for them during the entire journey.

Yes. The choice varies according to your destination, from hot meals that you can pre-order on longer flights to a range of snacks available to purchase on board shorter flights.

Yes. Foldable/collapsible pushchairs and strollers meeting the permissible size and weight of hand baggage may be accepted for carriage in the cabin provided space is available. 

Pushchair/stroller should be stowed and secured in the overhead locker. Its stowage must not create an obstruction to cabin crew and passengers movement nor restrict access to safety equipment or emergency exit.

No. Travel accessories that are not certified by the UAE's General Civil Aviation Authority are not permitted on board our flights. This includes, but is not limited to, inflatable cubes, Bedbox (ride on suitcases and/or leg rest devices), Fly Legs-up and FLY-Tot.

Yes. There's a first-aid kit and first-aid oxygen on the aircraft.

If you lose something on board, contact the arrival airport's lost & found office.

Yes. You can take liquids on board as long as they are placed in containers of no more than 100 milliliters (3 fluid ounce) and packed in a clear zipper/slider storage bag. Please check with your departure airport for the latest information.

No. They are not permitted on board or in the baggage hold.

Battery-powered wheelchairs or other mobility aids can be carried only when it's used by passengers with reduced mobility. For more details please check our Special baggage page.

Generally, we don't allow any animals onboard our flights in hand baggage or checked baggage. We might allow carriage of falcons provided there is a special prior approval. For more details please check our Special baggage page.

No. All flydubai aircrafts are non-smoking.

Our fares are designed to give you maximum benefits and flexibility. With three types of Economy Class fares and one type of Business Class fare to choose from, you can plan your journey with absolute convenience. If you're planning to travel on our codeshare flight, we also have fare types for our partner airlines. Select a fare that suits your budget, and travel with comfort and style.

Our fares types

• Economy Class: Lite, Value, and Flex
• Business Class: Business

Partner airlines fares types

• Economy Class
• Business Class

Find out more about our fares

flydubai fares rise as more seats are sold. Seats are sold on a first-come, first-served basis. If you can't get the lowest fare, it simply means one of your fellow passengers has got there first.

Unless applicable laws provide otherwise, we don't offer cash refunds because of processing costs, but if you decide to cancel your flight, we will issue a voucher to use for future travel with flydubai.

Yes. You can choose and pre-book your seat at an additional cost. The cost will depend on the seat you select and will be clearly shown on the seat map during your booking.

We'll issue you with an electronic booking confirmation once your booking has been paid for.

A group is classified as ten or more passengers (adults and children) travelling together under a single booking reference. Special group fares may be available on select routes depending on the number of passengers travelling. For group bookings please send us an email on groupreservations@flydubai.com.

No. We don't allow name changes.

No, unless it's for an infant sharing a parent's seat. If we offered child discounts, adult fares would have to rise to compensate.

However, there are some differences in taxes for children, so if your child is more than 2 years old and less than 11 (for the whole duration of their journey) you should book them as a child. The fare will be the same as an adult fare, but the taxes might be lower.

You can change your booking online or contact the Customer Centre.

You can change your booking online or contact the Customer Centre.

You can change or cancel your booking through the travel shop who made the original booking or through flydubai Customer Centre.

We have multiple payment options. You can choose to pay online, through our Customer Centre, or our payment partners. You can pay for your booking by using a debit or credit card, cash, flydubai vouchers, Apple Pay, UATP, or through Knet.

Find out more about flydubai payment options.

flydubai is dedicated to making your online payment safe and secure. That's why we've added an extra level of security for payments with Visa, MasterCard and American Express. This protects you against unauthorised use of your credit card.

3D secure is a credit card authentication used by Visa, MasterCard and American Express for online transactions and designed to protect your online purchases. This authentication ensures that even in the case of lost or stolen card, your card cannot be misused online without the knowledge of your IPIN code. When completing an online transaction, you must verify your IPIN along with the rest of your credit or debit card details.

Verified by Visa (VBV) is a service from Visa that lets you shop securely online with your existing Visa Card. Usable only on Verified by Visa sites, this service through a simple checkout process, confirms your identity when you make purchases.

Mastercard SecureCode® is an easy to use, secured online payment service that lets you shop securely. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.

American Express SafeKey® (EMV® 3D Secure) is a service from American Express that uses the latest 3D Secure technology to protect you against fraud while using your card online.

After you enter your credit card details you are requested to enter your personal security code. Your financial institution will authenticate the transaction within seconds, and confirm that you are the individual making the purchase.

It is important for you to understand that the 3D Secure pages are controlled by your card issuing bank and not by flydubai. flydubai will not be able to advise you what to enter here. This is confidential information that only you should know. There are clear instructions on the page to inform you what to enter and where.

If you don't yet have a Verified by Visa or MasterCard SecureCode, you must apply for a 3D Secure IPIN with the bank that issued your credit card, as each bank has its own process.

If you have already enrolled and you enter the details incorrectly, your payment will either be:

• declined and you will see a message on the final checkout page displaying this
• you will not be able to complete the transaction process and you will be unable to move from the secured page.

In the event that this should happen, we would recommend that you contact your card issuing bank immediately.

Please select "forgotten details" or such like from within the secured page. You will need to follow the instructions that your bank give you.

Your credit card will not be charged. You will be taken back to the payment options page and you can choose to pay with an alternate credit card or through one of our payment partners.

If you have any other questions regarding this process, please contact your card issuing bank for assistance.

Depending on the fare type you select, you can choose if you want to carry checked baggage or not. You can also pre-buy additional baggage allowance if you want to carry more than baggage allowance included in your fare. To know more about checked baggage rules on flydubai flights, please read our Checked baggage page.

You can carry up to 7 kg of hand baggage in economy and up to 14 kg hand baggage in business on all flydubai flights. For more details, please check our Hand baggage page.

Provided there's space in the hold for your luggage, extra pieces of baggage will be charged at a per kilo weight, even if the total weight for all pieces is less than the allowance you purchased. You can find excess baggage rates on our Airport baggage rates page.

If you haven't bought a checked baggage allowance, you'll be charged a per kilo rate provided there's space in the hold for your bags. You can find excess baggage rates on our Airport baggage rates page.

If your baggage is missing on arrival of your flight, you'll need to report it to the baggage services desk at your arrival airport straight away. For more detailed information, please read our Delayed, lost or damaged baggage page.

A PIR is a Property Irregularity Report that is given to you by the local handling agent on arrival when you report your baggage has been delayed or damaged. The unique reference number of the report helps us to track your bag and return it to you as soon as possible.

Once your baggage has been found and, where local laws allow, you'll be contacted by our local handling agent to arrange delivery, subject to customs clearance. If we are unable to deliver your baggage to you, you'll be asked to collect it from our local handling agent at your arrival airport.

If your baggage is damaged while you're flying with flydubai, you need to report it to the baggage services desk at your arrival airport straight away. For more detailed information, please read our Delayed, lost or damaged baggage page.

Please report it immediately to the local handling agent or contact baggageservices@flydubai.com.

• If your baggage is delayed, we understand that you may need to buy some essential items such as toiletries and items of basic clothing. We'll reimburse up to USD 50 per day of delay for essential items in the form of voucher from flydubai. The maximum compensation paid is for 3 days (excluding residents of the country where the flight landed).
• If your baggage is lost, flydubai will pay to replace your bag and its contents up to a set amount. To find out how this amount is calculated, see our Conditions of Carriage.
• If your baggage is damaged and your claim is successful, flydubai will pay for your bag to be repaired or replaced.

If you've forgotten or lost any of your belongings on board one of our aircraft or at the airport, please contact the lost & found office at the airport where your flight landed.

For Dubai-bound flights, please contact Dubai Airports lost & found office for assistance.

If your baggage is delayed or damaged on a flight with one of our partner airlines, please report it to the airline which operated the flight.

If you're travelling from Jeddah, Madinah, or Taif you can bring up to five litres of Islamic Holy Water (or 'Zamzam’ water) as checked baggage in addition to your applicable baggage allowance, at no extra cost.

If you’re travelling from other cities of Saudi Arabia you can bring up to five litres of holy water, however, it will be considered as part of your checked baggage allowance. If your checked baggage exceeds the baggage allowance stated in your e-ticket or booking confirmation, you will be required to pay the excess baggage fee.

Please note, the holy water must be sealed and safely packed in government approved packaging.

No. You must use your voucher before the expiry date mentioned on the voucher. After this, it can't be used or refunded. Voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

You'll need to contact the Customer Centre. They will re-send the voucher and PIN to your email address. You’ll need to have your original booking reference.

Yes. You can use your voucher to book through any channel.

Any difference between the fare and the value of the voucher will be saved on the same voucher. You can use it for future travel with flydubai.

No, you can use your voucher to pay only for yourself.

Yes. You can send a request to letstalk@flydubai.com attaching a passport copy of the person who paid for the booking. Once the name on the voucher has been changed, it can’t be changed back to the original passenger’s name.

No

No. Vouchers can’t be exchanged or refunded in the form of cash.

If, more than 72 hours before scheduled time of departure, we make a schedule change and:

• your flight is departing early by more than 6 hours; or
• your flight is departing later by more than 6 hours.

or

If, within 72 hours before scheduled time of departure, we make a schedule change and:

• your flight is departing early by more than 20 minutes; or
• your flight is departing later by more than 3 hours.

You have the following options: 

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

Go to Manage booking.

If you miss a connection with us or one of our partner (codeshare and interline) airlines, due to a schedule change made by us (where the connection is included on the same booking) you have the following options: 

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

Go to Manage booking.

If your flight is cancelled, the following options are available to you:

Rebooking

• You can rebook, free of charge, to travel up to 10 days from your original date of travel or to the next scheduled flight and you will not be required to pay a penalty or difference in fare.
• If you choose to rebook more than 10 days from your original date of travel, no penalty will be payable. However, any difference in fare will need to be paid.

Refund

• You can request a refund to flydubai voucher. A flydubai voucher can be used before the expiry date for booking on any available future date and only by the passenger on whose name it was issued.

If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your refund and rebooking option.

Go to Manage booking.

A codeshare pertains to an airline marketing services on another airline’s fleet. For example, flydubai markets EK 001 DXB-LHR as FZ 6001.

Interline allows both airlines to book multiple segments to take advantage of each other’s network. It means an airline can connect you from one destination to another destination not on its network, via another airline, while keeping the entire booking in its name. For example, Emirates passengers can travel Cape Town to DXB on Emirates and in Dubai they transfer onto flydubai for the Dubai to Tbilisi segment of the journey.

The operating carrier is the carrier that physically operates the flight. The marketing carrier is the airline that sells the itinerary under their flight code. For example, a flydubai passenger is booked from Zanzibar to Manchester:

Zanzibar to Dubai – FZ688 flydubai operates the sector.

Dubai to Manchester – FZ6020 Emirates operates the sector and flydubai markets the sector.

We’ve teamed up with Emirates with the aim of harnessing our unique strengths to deliver better travel experience and operational efficiency. This new partnership will give you access to a wider network of destinations, more flights, and seamless connectivity – all at affordable prices.

You will be able to book codeshare flights and travel from 26 March 2018 on the following routes, Jakarta (Indonesia), and Dhaka (Bangladesh). These destinations are part of the initial launch and further routes will be announced over the coming weeks.

If you are flying with flydubai you will receive benefits that flydubai has to offer. If you're flying with Emirates, you will receive their benefits.

When you book a flight with flydubai that includes an Emirates operated flight, the fare selected will be baggage and seat inclusive and will include a meal on the Emirates operated flight.

When you book a flight with flydubai that includes a flydubai operated flight, the fare selected will be baggage and seat inclusive in Economy Class. If you are travelling in Business Class, baggage, seat and meal will be included.

There will be no changes in handling flydubai flights. However, passengers must check-in at the operating carrier’s terminal.

You can book flights to Emirates destinations through flydubai.com, travel agency portals, Travel Shops and flydubai Customer Centre.

Passengers can also book flights on Emirates.com, travel agencies, general sales agents, Travel Shops, OTAs, and the Emirates Contact Centre.

No, standard booking procedures apply.

If you have purchased your tickets from Emirates for joint Emirates and flydubai flights, you should contact Emirates if you have any queries related to your booking.

Likewise, if you’ve purchased your ticket from flydubai, you should contact flydubai. However, both airlines will look after each other’s passengers throughout the journey especially when operational changes are required.

If you’ve purchased your tickets from a travel agent, please contact your travel agent for changes.

No, the flight tickets will need to be reissued.

flydubai flights numbers in the 6000-6999 series are operated by Emirates, and Emirates flight numbers in the 2000-2499 series are operated by flydubai. The operating carrier will be confirmed during the booking process and clearly stated in your e-ticket or booking confirmation.

Related answers: difference between operating carrier and marketing carrier.

No. Holidays by flydubai will not be offered.

You can select your seat in advance after completing purchase of your flight tickets and before the flight check-in on your operating carriers’ website. For flydubai marketed and Emirates operated flights advance seat selection is based on fare rules and conditions.

Ancillaries will be offered based on operating carrier rules via respective carrier’s website.

Yes, Emirates Skywards Silver, Gold, and Platinum members will be offered additional checked free baggage allowance on flydubai marketed (Emirates operated) flights. Excess baggage allowance applies to the piece concept only and may vary in accordance with some international airport baggage regulations. Read membership tiers for more information.

Yes, the hand baggage allowance on flydubai and Emirates codeshare flights is the same.

No, only passengers travelling in Business Class on flydubai will have access to the Emirates’ lounge.

Yes, if you are a Business class passenger you can use the flydubai Business Class lounge and Emirates lounge in accordance with operating carrier’s existing policy. When you check-in at the flydubai Business Class lounge, you will be advised to depart for Terminal 3 gates 120 min prior to your Emirates flight departure.

Yes. Foldable or collapsible pushchairs and strollers meeting the permissible size and weight of hand baggage may be accepted for carriage in the cabin provided space is available.

Pushchair or stroller should be stowed and secured in the overhead locker. Its stowage must not create an obstruction to cabin crew and passengers movement nor restrict access to safety equipment or emergency exit.

Online check-in via flydubai.com is available where the first flight in your itinerary is a flydubai operated flight. You will be able to view your flydubai booking reference in the Manage booking section on flydubai.com.

We advise you to check your flight details carefully and check in for your flight at the operating carrier’s terminal as displayed on your booking receipt.

flydubai will continue to operate from Terminal 2 with select flights from Terminal 3 and Al Maktoum International Airport (DWC), and Emirates from Terminal 3, Dubai International Airport. You should check in based on the operating carrier and not the marketing carrier.  The terminal number is clearly mentioned at the time of booking and on your e-ticket or booking confirmation (only for Dubai).

Emirates marketed flights on flydubai operated flights will use the 2000 to 2499 series. flydubai marketed flights on Emirates operated flights will use the 6000-6999 series.

No, Dubai Connect (STPC) will not be provided on codeshare flights.

Both flydubai and Emirates will be made aware of any delays and disruptions. The airline you are flying with will keep you informed of the situation and help with rebooking your flight if necessary.

However, if you still want to get in touch with us,  you can contact flydubai Customer Centre on (+971) 600 54 44 45 or Emirates on (+971) 600 555 555, (+971) 600 577 777.

Sorry, flydubai is unable to accept child restraint devices on board.

You can fly with both flydubai and Emirates as normal up to the end of your 28^th week of pregnancy. If you decide to fly after the 28^th week of pregnancy, you'll need to provide a pregnancy certificate from your doctor or midwife. Please check the following links for more details:

flydubai: Expectant mothers

Emirates: Travelling while pregnant

Medical Cases (MEDA) will not be accepted on codeshare flights.

flydubai does not accept unaccompanied minors.

No, there will be no change to the current process.