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If you are travelling with flydubai and you need a wheelchair or mobility assistance, we will make sure your travel experience is smooth and comfortable from the moment you book your flight all the way to your arrival at your destination.

Types of wheelchair assistance

We offer three types of wheelchair assistance depending on your condition and individual needs.


Type of assistanceLevel of mobility

WCHR | Wheelchair to the ramp

Assistance is provided up to the ramp of the aircraft where passenger walks up the stairs and to the seat unassisted.

  • Passenger can walk up and down the stairs and move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.

WCHS | Wheelchair up the stairs

Assistance is provided up to the aircraft door and passenger walks to the seat unassisted.

  • Passenger is unable walk up and/or down the stairs, but can move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.

WCHC | Wheelchair to the cabin seat *

Assistance is provided up to the passenger's seat on board the aircraft.

  • Passenger may be completely immobile, and is unable move around the aircraft cabin unassisted;
  • Passenger is unable take care of his/her own needs on board the aircraft.
WCHR | Wheelchair to the ramp
Assistance is provided up to the ramp of the aircraft where passenger walks up the stairs and to the seat unassisted.
  • Passenger can walk up and down the stairs and move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.
WCHS | Wheelchair up the stairs
Assistance is provided up to the aircraft door and passenger walks to the seat unassisted.
  • Passenger is unable walk up and/or down the stairs, but can move around the aircraft cabin unassisted;
  • Passenger can take care of his/her own needs on board the aircraft without assistance.
WCHC | Wheelchair to the cabin seat*
Assistance is provided up to the passenger's seat on board the aircraft.
  • Passenger may be completely immobile, and is unable move around the aircraft cabin unassisted;
  • Passenger is unable take care of his/her own needs on board the aircraft.

* Passengers that require this type of assistance have to carry a medical certificate in English signed by a certified medical practitioner confirming that they are fit to fly. Passenger will have to travel with a companion/helper who can assist them on board the aircraft (including meals, visit to the washroom etc.) and in case of an emergency.

How to request wheelchair assistance

You need to request wheelchair assistance at least 48 hrs prior to departure to make sure it’s arranged for you throughout your journey with us.

 
Mobility-assistance-call-center-300x200

Customer Centre


 Through our Customer Centre on (+971) 600 54 44 45

 
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flydubai Travel Shop


By visiting one of our
Travel shops

 
Mobility-assistance-call-center-304x200

Customer Centre

 Through our Customer Centre on (+971) 600 54 44 45

Mobility-assistance-travel-shop-304x200jpg

flydubai Travel Shop

By visiting one of our Travel shops

Important

  • Arrive 3 hours before your flight departure to make all arrangements at the time of check-in.
  • Carry relevant medical certificates, as well as doctor prescriptions in case you need to have any medications with you on board.
  • All passengers with reduced mobility need to be able to use a regular aircraft seat with seatback in an upright position during taxi, take-off and landing.
  • For safety reasons passengers with reduced mobility can’t select a seat in an emergency exit row.
  • Wheelchairs might not be available on request at the airport, so we recommend booking your wheelchair assistance at least 48 hours prior to departure.

Flying with your own wheelchair or mobility aid

Wheelchair

  • We'll carry your wheelchair free of charge in addition to your checked baggage. Please get in touch with us if your wheelchair is part of sporting equipment.
  • At most of the airports you’ll be able to bring your wheelchair up to the boarding gate where it'll be taken and put in the hold for the flight. It'll be waiting in the baggage hall when you arrive at your destination.
  • If you are travelling with a battery-powered wheelchair or mobility device, please check our Special baggage page for more information.
  • We accept any standard size wheelchairs of max 100 kg weight. Carriage of wheelchairs heavier than 100 kg is subject to prior approval. Any modified or non-standard models of wheelchairs might require review prior to acceptance.

Mobility aid or assistive device

The following types of mobility aids or assistive devices can be taken in the cabin, provided they meet safety and security rules and regulations and do not have any sharp edges or parts.

  • Canes (including quad canes and forearm canes);
  • Crutches (including axillary underarm crutches and lofstrand forearm crutches);
  • Walkers (including rollators and knee walkers).

For safety reasons our cabin crew members will stow your mobility aid device in the overhead locker during taxi, take-off and landing.

Onboard wheelchairs

All our aircraft are equipped with a foldable wheelchair which you can use to move between your seat and washroom.

Our cabin crew will provide you the wheelchair on request; however, you need to be able to get in and out of the wheelchair and use washroom facilities on your own or with the help of your travel companion.

Frequently asked questions

Can I take my own wheelchair in the cabin?

No, you'll need to check in your wheelchair, and it'll be carried in the hold.

Do I need to pay to check in my wheelchair?

No, we'll carry your wheelchair free of charge in addition to your checked baggage provided it's a standard size wheelchair and doesn't weigh more than 100 kg. Any modified or non-standard models of wheelchairs might require review prior to acceptance.

Can I take my wheelchair and cane/crutches/walker on board?

You can take your cane/crutches/walker with you in the cabin, but your wheelchair will be carried in the hold.

Is wheelchair assistance free at the airport?

Yes, we provide wheelchair assistance free of charge. You just need to request it at least 48 hours prior to departure to make sure it's arranged for you throughout your journey.

Can I book wheelchair assistance at the airport?

We can't guarantee availability of wheelchairs on request, so we recommend booking your wheelchair assistance at least 48 hours prior to departure.

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