The basic information about policy benefits (with the maximum insured limits in US dollars) is shown in the table below.  These are not complete terms and conditions of cover. For full coverage information please read the policy terms and conditions.

* ‘Deductible’ refers to the amount of money you’d need to pay yourself before you can start claiming under the benefit.

You’ll be covered when you fly from any of the following countries with flydubai:

• Bahrain
• Kuwait
• Lebanon
• Oman
  
• Qatar
• the United Arab Emirates

This Policy will not cover any loss, injury, damage or legal liability caused by, sustained or arising directly or indirectly from planned or actual travel in, to, or through Belarus, Cuba, Iran, North Korea, Russia, Syria, Sudan, Ukraine or the Crimea Region and actual travel in, to, or through Afghanistan or Iraq.

You can read the full terms and conditions of your insurance policy by clicking on the country you’re starting your journey from in the list above. The terms and conditions will also be provided to you for acknowledgment at the time of purchasing a travel policy.

No, just make sure you have your policy number with you.

Your coverage period will be shown on your policy. Generally, you will be covered for as long as your trip lasts, up to a maximum of 90 days, starting from the day you travel. 

If you’re only travelling one way, you will be covered for up to 7 days from the day you arrive at your destination on a flydubai flight.

You will only be covered when you fly with flydubai.

Trip Cancellation solely for concern or fear of travel associated with sickness, epidemic or pandemic (including COVID-19) is not covered.

If you contract COVID-19 prior to your departure, you could be covered for trip cancellation if there is a confirmed diagnosis, including proof of illness from your doctor, that states you are medically unable to travel at the time of departure.

If you become ill with COVID-19 while on a covered trip, you could be covered for medical expenses and trip curtailment benefits, if there is a confirmed diagnosis, including proof of illness from a doctor.

This and any other coverage is subject to the terms and conditions of your insurance policy.

If you test positive for COVID-19 while travelling, and as a result are unexpectedly placed into a mandatory quarantine, travel insurance will pay up to the amount specified in the schedule of benefits for reasonable and necessary accommodation costs, meals or other expenses directly related to quarantine.

This benefit will not apply where quarantine measures are mandatory for all arriving passengers or quarantine mandates exist for all passengers from a particular country/region of origin.

‘Quarantine’ means a restriction on movement or travel placed by a medical or governmental authority, in order to stop the spread of a communicable disease.

To find out how to make a claim please refer to your policy documents that you would have received by email. There you will find the contact details of the local insurance office in the country that you purchased the insurance policy from.

Important information

• If you want to make a claim for a lost item, you need to report your claim within 30 days of losing the item for your claim to be valid.

Here are the documents you may need to send to the claims department (along with your completed claim form) if you want to make a claim. Further documents maybe requested upon claim review:

You are eligible for a refund of your premium under the following conditions:

• You have not started your trip; and
• You have not filed a claim.

To raise a refund request please email: servicecenter-me@aig.com.

Yes, you can make changes to the travel dates of your policy provided it is done before the original start date of travel and it is within the same travel duration. If your travel dates are shorter than the original duration, the original policy will still be valid. Your cover will end on the policy expiry date or the date you return back to your country of residence, which is earlier.

Trip cancellation benefit does not provide any coverage if flydubai cancels or postpones your flight.

You need to report your claim no more than 30 days after the end of your insurance policy period.

Claim processing can take up to 14 working days after you send all requested documents to the insurer providing coverage.

You’ll be advised in writing of your right to appeal the claims decision and of the procedures for lodging an appeal with the local insurance company.

For 24-hour emergency assistance, you can call +44 1273 400610 (UK) or email uk.assistance@aig.com

To submit a claim, you can call +971 4 509 6111 (UAE) or email myclaim@aig.com

For policy enquires, you can call +971 4 509 6111 (UAE) or email servicecenter-me@aig.com

If you’ve already taken out travel insurance with Travel Guard for flydubai, you can download a copy of your certificate insurance here.

No, trip cancellation solely for concern or fear of travel associated with sickness, epidemic or pandemic (including COVID-19) is not covered.

If the cancellation of your trip is not covered, you may be eligible for an insurance premium refund.

For more information on refund, see the question below "Can I cancel my insurance and get my premium refunded?"

If you contract COVID-19 prior to your departure, you could be covered for Trip Cancellation if there is a confirmed diagnosis, including proof of illness from your doctor, that states you are medically unable to travel at the time of departure.

If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense and Trip Curtailment benefits, if there is a confirmed diagnosis, including proof of illness from a doctor.

This coverage is subject to the terms and conditions of your insurance policy.

If you are quarantined as a result of COVID-19, and you purchased your policy prior to March 11, 2020, you could be covered under the Trip Curtailment benefit, subject to the terms and conditions of your insurance policy.

You are eligible for a refund of your premium under the following conditions:

1. You have not started your trip, and
2. You have not filed a claim.