The basic information about policy benefits (with the maximum insured limits in US dollars) is shown in the table below.  These are not complete terms and conditions of cover. For full coverage information please read the policy terms and conditions.

* ‘Deductible’ refers to the amount of money you’d need to pay yourself before you can start claiming under the benefit.

You’ll be covered when you fly from any of the following countries with flydubai:

• Bahrain
• Kuwait
• Lebanon
• Oman
  
• Qatar
• the United Arab Emirates

This Policy will not cover any loss, injury, damage or legal liability caused by, sustained or arising directly or indirectly from planned or actual travel in, to, or through Belarus, Cuba, Iran, North Korea, Russia, Syria, Sudan, Ukraine or the Crimea Region and actual travel in, to, or through Afghanistan or Iraq.

You can read the full terms and conditions of your insurance policy by clicking on the country you’re starting your journey from in the list above. The terms and conditions will also be provided to you for acknowledgment at the time of purchasing a travel policy.

No, just make sure you have your policy number with you.

Your coverage period will be shown on your policy. Generally, you will be covered for as long as your trip lasts, up to a maximum of 90 days, starting from the day you travel. 

If you’re only travelling one way, you will be covered for up to 7 days from the day you arrive at your destination on a flydubai flight.

You will only be covered when you fly with flydubai.

You can purchase a separate travel insurance policy at https://secureyou.aig/flydubai/.

Trip Cancellation solely for concern or fear of travel associated with sickness, epidemic or pandemic (including COVID-19) is not covered.

If you contract COVID-19 prior to your departure, you could be covered for trip cancellation if there is a confirmed diagnosis, including proof of illness from your doctor, that states you are medically unable to travel at the time of departure.

If you become ill with COVID-19 while on a covered trip, you could be covered for medical expenses and trip curtailment benefits, if there is a confirmed diagnosis, including proof of illness from a doctor.

This and any other coverage is subject to the terms and conditions of your insurance policy.

If you test positive for COVID-19 while travelling, and as a result are unexpectedly placed into a mandatory quarantine, travel insurance will pay up to the amount specified in the schedule of benefits for reasonable and necessary accommodation costs, meals or other expenses directly related to quarantine.

This benefit will not apply where quarantine measures are mandatory for all arriving passengers or quarantine mandates exist for all passengers from a particular country/region of origin.

‘Quarantine’ means a restriction on movement or travel placed by a medical or governmental authority, in order to stop the spread of a communicable disease.

To find out how to make a claim please refer to your policy documents that you would have received by email. There you will find the contact details of the local insurance office in the country that you purchased the insurance policy from.

Important information

• If you want to make a claim for a lost item, you need to report your claim within 30 days of losing the item for your claim to be valid.

Here are the documents you may need to send to the claims department (along with your completed claim form) if you want to make a claim. Further documents maybe requested upon claim review:

You are eligible for a refund of your premium under the following conditions:

• You have not started your trip; and
• You have not filed a claim.

To raise a refund request please email: servicecenter-me@aig.com.

Yes, you can make changes to the travel dates of your policy provided it is done before the original start date of travel and it is within the same travel duration. If your travel dates are shorter than the original duration, the original policy will still be valid. Your cover will end on the policy expiry date or the date you return back to your country of residence, which is earlier.

Trip cancellation benefit does not provide any coverage if flydubai cancels or postpones your flight.

You need to report your claim no more than 30 days after the end of your insurance policy period.

Claim processing can take up to 14 working days after you send all requested documents to the insurer providing coverage.

You’ll be advised in writing of your right to appeal the claims decision and of the procedures for lodging an appeal with the local insurance company.

For 24-hour emergency assistance, you can call +44 1273 400610 (UK) or email uk.assistance@aig.com

To submit a claim, you can call +971 4 509 6111 (UAE) or email myclaim@aig.com

For policy enquires, you can call +971 4 509 6111 (UAE) or email servicecenter-me@aig.com

If you’ve already taken out travel insurance with Travel Guard for flydubai, you can download a copy of your certificate insurance here.

No, trip cancellation solely for concern or fear of travel associated with sickness, epidemic or pandemic (including COVID-19) is not covered.

If the cancellation of your trip is not covered, you may be eligible for an insurance premium refund.

For more information on refund, see the question below "Can I cancel my insurance and get my premium refunded?"

If you contract COVID-19 prior to your departure, you could be covered for Trip Cancellation if there is a confirmed diagnosis, including proof of illness from your doctor, that states you are medically unable to travel at the time of departure.

If you become ill with COVID-19 while on a covered trip, you could be covered for Medical Expense and Trip Curtailment benefits, if there is a confirmed diagnosis, including proof of illness from a doctor.

This coverage is subject to the terms and conditions of your insurance policy.

If you are quarantined as a result of COVID-19, and you purchased your policy prior to March 11, 2020, you could be covered under the Trip Curtailment benefit, subject to the terms and conditions of your insurance policy.

You are eligible for a refund of your premium under the following conditions:

1. You have not started your trip, and
2. You have not filed a claim.

We have multiple payment options. You can choose to pay online, through our Customer Centre, or our payment partners. You can pay for your booking by using a debit or credit card, cash, flydubai vouchers, Apple Pay, UATP, or through Knet.

Find out more about flydubai payment options.

flydubai is dedicated to making your online payment safe and secure. That's why we've added an extra level of security for payments with Visa, MasterCard and American Express. This protects you against unauthorised use of your credit card.

3D secure is a credit card authentication used by Visa, MasterCard and American Express for online transactions and designed to protect your online purchases. This authentication ensures that even in the case of lost or stolen card, your card cannot be misused online without the knowledge of your IPIN code. When completing an online transaction, you must verify your IPIN along with the rest of your credit or debit card details.

Verified by Visa (VBV) is a service from Visa that lets you shop securely online with your existing Visa Card. Usable only on Verified by Visa sites, this service through a simple checkout process, confirms your identity when you make purchases.

Mastercard SecureCode® is an easy to use, secured online payment service that lets you shop securely. This service through a simple checkout process, confirms your identity when you make purchases on the Internet.

American Express SafeKey® (EMV® 3D Secure) is a service from American Express that uses the latest 3D Secure technology to protect you against fraud while using your card online.

After you enter your credit card details you are requested to enter your personal security code. Your financial institution will authenticate the transaction within seconds, and confirm that you are the individual making the purchase.

It is important for you to understand that the 3D Secure pages are controlled by your card issuing bank and not by flydubai. flydubai will not be able to advise you what to enter here. This is confidential information that only you should know. There are clear instructions on the page to inform you what to enter and where.

If you don't yet have a Verified by Visa or MasterCard SecureCode, you must apply for a 3D Secure IPIN with the bank that issued your credit card, as each bank has its own process.

If you have already enrolled and you enter the details incorrectly, your payment will either be:

• declined and you will see a message on the final checkout page displaying this
• you will not be able to complete the transaction process and you will be unable to move from the secured page.

In the event that this should happen, we would recommend that you contact your card issuing bank immediately.

Please select "forgotten details" or such like from within the secured page. You will need to follow the instructions that your bank give you.

Your credit card will not be charged. You will be taken back to the payment options page and you can choose to pay with an alternate credit card or through one of our payment partners.

If you have any other questions regarding this process, please contact your card issuing bank for assistance.

Depending on the fare type you select, you can choose if you want to carry checked baggage or not. You can also pre-buy additional baggage allowance if you want to carry more than baggage allowance included in your fare. To know more about checked baggage rules on flydubai flights, please read our Checked baggage page.

You can carry up to 7 kg of hand baggage in economy and up to 14 kg hand baggage in business on all flydubai flights. For more details, please check our Hand baggage page.

Yes, you can carry one fully collapsible stroller/pushchair/buggy for free as part of your checked baggage allowance when travelling with a child or an infant on the same booking. It should be prepared/protected for travel and tagged as checked baggage at the airport check-in desk.

Provided there's space in the hold for your luggage, extra pieces of baggage will be charged at a per kilo weight, even if the total weight for all pieces is less than the allowance you purchased. You can find excess baggage rates on our Airport baggage rates page.

If you haven't bought a checked baggage allowance, you'll be charged a per kilo rate provided there's space in the hold for your bags. You can find excess baggage rates on our Airport baggage rates page.

If your baggage is missing on arrival of your flight, you'll need to report it to the baggage services desk at your arrival airport straight away. For more detailed information, please read our Delayed, lost or damaged baggage page.

A PIR is a Property Irregularity Report that is given to you by the local handling agent on arrival when you report your baggage has been delayed or damaged. The unique reference number of the report helps us to track your bag and return it to you as soon as possible.

Once your baggage has been found and, where local laws allow, you'll be contacted by our local handling agent to arrange delivery, subject to customs clearance. If we are unable to deliver your baggage to you, you'll be asked to collect it from our local handling agent at your arrival airport.

If your baggage is damaged while you're flying with flydubai, you need to report it to the baggage services desk at your arrival airport straight away. For more detailed information, please read our Delayed, lost or damaged baggage page.

Please report it immediately to the local handling agent or contact baggageservices@flydubai.com.

• If your baggage is delayed, we understand that you may need to buy some essential items such as toiletries and items of basic clothing. We'll reimburse up to USD 50 per day of delay for essential items in the form of voucher from flydubai. The maximum compensation paid is for 3 days (excluding residents of the country where the flight landed).
• If your baggage is lost, flydubai will pay to replace your bag and its contents up to a set amount. To find out how this amount is calculated, see our Conditions of Carriage.
• If your baggage is damaged and your claim is successful, flydubai will pay for your bag to be repaired or replaced.

If you've forgotten or lost any of your belongings on board one of our aircraft or at the airport, please contact the lost & found office at the airport where your flight landed.

For Dubai-bound flights, please contact Dubai Airports lost & found office for assistance.

If your baggage is delayed or damaged on a flight with one of our partner airlines, please report it to the airline which operated the flight.

If you're travelling from Jeddah, Madinah, or Taif you can bring up to five litres of Islamic Holy Water (or 'Zamzam’ water) as checked baggage in addition to your applicable baggage allowance, at no extra cost.

If you’re travelling from other cities of Saudi Arabia you can bring up to five litres of holy water, however, it will be considered as part of your checked baggage allowance. If your checked baggage exceeds the baggage allowance stated in your e-ticket or booking confirmation, you will be required to pay the excess baggage fee.

Please note, the holy water must be sealed and safely packed in government approved packaging.