Cover benefits
The benefits of your multi-risk travel insurance cover include:
- Up to USD 500,000 for overseas medical expenses and emergency evacuation
- Up to USD 7,500 if your trip is cancelled due to contracting COVID‑19 or for other reasons named in the policy
- Up to USD 7,500 if your trip is cancelled or cut short if the school year is extended due to COVID‑19 beyond the departure date, and you or a relative (as defined in the policy) is a full‑time teacher, full‑time employee or a student at a primary or secondary school
- Up to USD 7,500 if your trip is cut short due to you or a relative (as defined in the policy) falling ill overseas, including contracting COVID‑19, and you need to return home
- Up to USD 7,500 if you have to abandon your travels for failing a COVID‑19 test or medical screening at the airport
- USD 150 per day, per person for up to 14 consecutive days if you test positive for COVID‑19 and are unexpectedly placed into mandatory quarantine while overseas
The insurance policy under which cover is provided is underwritten by insurance company subsidiaries, affiliates or network partners of American International Group, Inc.
How it works
You’re automatically covered if you booked your flight through our website, our Customer Centre or our Travel Shops, or through a travel agent, between 01 December 2020 and 07 May 2021. There are no forms to complete, your ticket simply needs to have been issued directly by flydubai or have 141 as the first three digits of the ticket number.
Your cover is valid for the duration of a round trip or up to 365 days after your departure date from your original country of departure, whichever is earlier. For one-way tickets, the emergency medical expenses benefit and the overseas quarantine allowance benefit end 31 days after your arrival at your final destination outside of your country of residence. All other benefits will expire 48 hours after you arrive at your final destination outside of your country of residence.
If you need to make a claim under this cover, you can call one of the 24‑hour support numbers in your preferred language.
Please note that cover is provided subject to terms and conditions and expenses require pre‑approval.
Contact information
If you have any questions about the cover provided by this policy or would like more information, please refer to the frequently asked questions or get in touch with the insurer’s Assistance Department using the contact details provided below.
Frequently asked questions
You can find answers to any questions you have about this cover by reading the frequently asked questions for multi-risk travel insurance.
Terms and conditions
This multi-risk travel insurance is provided subject to policy terms and conditions. We encourage you to review the policy wording to understand when cover is applicable.
The policy cover is the same globally, with some exceptions depending on your country of residence. If your country of residence* is listed below, please review the local policy wording.
*This cover is not currently available if your country of residence is Belarus or Israel.
Your privacy
At the time of an assistance request or claim, you will need to provide the insurer with relevant information that may be required to process your request or claim. Please read the Data Disclosure section in the policy for more information on how the insurer processes your personal information.
flydubai will not share your personal information with the insurer in the context of cover, except to verify your trip details at the time of the claim if the insurer is unable to verify such details from you. flydubai processes your personal information in accordance with its privacy policy.
